Question 1

What exactly do I get?

Accepted Answer

A complete online practice: your own branded doctor website on your own domain, online appointment booking with payment, digital prescriptions in English or Bangla, a patient portal, and an admin panel to run it all.

We set everything up for you, host it, keep it secure and updated, and support you for as long as your subscription is active.

Question 2

Can I try it before I subscribe?

Accepted Answer

Yes. Request a demo and we email you a private link to the full demo: the doctor website, the admin panel and a patient account you can book with. Nothing to install and no payment needed.

Question 3

Do I need any technical knowledge?

Accepted Answer

No. We handle the domain, hosting, security and set-up. If you can use Facebook or WhatsApp, you can run your site. Every screen in the admin panel is built for doctors and their assistants, not developers.

Question 4

How long does it take to go live?

Accepted Answer

Your admin login is emailed within 1 working day of payment, and your branded website is ready within 3 working days once you send us your details (photo, degrees, chambers, fees).

Connecting your own domain depends on your registrar and usually takes a few hours.

Question 5

How do I pay for my subscription?

Accepted Answer

Choose a plan and pay online on our secure Paystation checkout with bKash, Nagad, Rocket, Upay or any Visa, Mastercard or Amex card. Your subscription is confirmed the moment the payment goes through.

If you prefer, you can also pay manually by mobile wallet or bank transfer and enter the transaction ID; we confirm it within 1 working day.

Question 6

Are there any hidden charges?

Accepted Answer

No. The price you see on the plan is what you pay, plus the one-time set-up fee where the plan shows one. Your domain name and SMS credits are bought in your name and passed on at cost, only if you ask us to buy them.

Question 7

Can I cancel or get a refund?

Accepted Answer

Yes. You can cancel any time and your site stays active until the end of the paid period. If you are not satisfied, cancel within 7 days of your first payment for a full refund of the subscription fee. Full details are in our Return & Refund Policy.

Question 8

Will I get an invoice?

Accepted Answer

Yes. Every payment comes with an invoice by email, and you can download all your invoices as PDF from your customer account at any time.

Question 9

Can I upgrade or change my plan later?

Accepted Answer

Yes. Upgrades take effect as soon as the payment is confirmed, and your site keeps running without interruption. Contact us and we will switch you over.

Question 10

Can I use my own domain?

Accepted Answer

Yes. Your site runs on your own domain, for example drkarim.com. If you already own one, we help you point it to us; if not, we can register one for you.

Question 11

Can I change my website content myself?

Accepted Answer

Yes. Your photo, degrees, services, chambers, fees, blog posts, gallery, FAQs and reviews are all edited from your admin panel, and the change is live the moment you save.

Question 12

Will my website look good on mobile?

Accepted Answer

Yes. Most patients find you on their phone, so every page is designed mobile-first and works beautifully on phones, tablets and computers.

Question 13

Can my patients find me on Google?

Accepted Answer

Yes. Every site is built for search: fast pages, clean addresses, a sitemap, and titles and descriptions you can edit for each page.

Question 14

Can patients pay online for appointments?

Accepted Answer

Yes. Patients pay when they book, through your own Paystation merchant account, so the money goes straight to you. The slot is confirmed once the payment succeeds, with SMS and email reminders before the visit.

Question 15

Can I write prescriptions in Bangla?

Accepted Answer

Yes. Write instructions in English or Bangla, pick medicines and tests from a built-in catalogue, add your digital signature, then print the prescription or send it to the patient as a PDF.

Question 16

Can I sell packages, products or courses?

Accepted Answer

Yes. Sell consultation packages and plans that renew, physical or digital products in an online shop, and video courses, all from the same site and admin panel.

Question 17

Can my assistant use the admin panel?

Accepted Answer

Yes. Add staff accounts with their own roles, so an assistant can manage appointments without seeing your billing or settings.

Question 18

Is my practice's data kept separate and secure?

Accepted Answer

Yes. Every doctor's site has its own patients, appointments, payments and settings, and nobody else can see them. All traffic is encrypted, data is backed up daily, and admin accounts can use two-step sign-in.

Question 19

Who owns my patients' data?

Accepted Answer

You do. We only process it to run your site, as described in our Privacy Policy. If you ever leave, we give you an export of your data on request.

Question 20

How do I get help?

Accepted Answer

Message us on WhatsApp, call or email. We answer during business hours, usually within the same day, and we can walk you or your assistant through anything on a call.

Question 21

Do you keep the platform updated?

Accepted Answer

Yes. Security updates, improvements and new features are added for every subscriber at no extra cost. Most new features come from requests by doctors using the platform.

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